1.1. ChemMax Pharmacy recognises the importance of protecting your personal information and is committed to handling it responsibly. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information.
1.2. For the purposes of this Policy, personal information means any information or opinion that identifies you, or could reasonably identify you.
Privacy Policy
1. Our Commitment to Your Privacy
2. Personal Information We Collect
2.1. ChemMax Pharmacy may collect personal information that you voluntarily provide when using our website, contacting us, placing an order, or interacting with us in any other way.
2.2. This may include basic details such as your name, phone number, postal address, email address, and other information necessary to provide services, process orders, or respond to enquiries.
2.3. From time to time, we may also collect additional information, including when you submit feedback, participate in promotions or surveys, update preferences, communicate with our support team, or provide payment or billing details.
2.4. Any other information you choose to provide while engaging with ChemMax Pharmacy may also be collected.
3. How We Collect Personal Information
3.1. We collect personal information through various means, including:
- interactions on our website;
- communications by email, phone, or in person;
- when we provide products or services to you; and
- from third parties where permitted by law.
3.2. Where personal information is received from third parties, we will handle it in accordance with this Privacy Policy.
4. How We Use Your Information
4.1. ChemMax Pharmacy uses personal information to:
- deliver products and services;
- communicate with you about orders, enquiries, or updates;
- provide relevant information about our services or offerings;
- improve our website, services, and customer experience; and
- understand customer needs and preferences.
4.2. We may contact you using various methods, including email, telephone, SMS, or post.
5. Disclosure of Personal Information
5.1. Your personal information may be shared with our employees, contractors, professional advisers, service providers, suppliers, or insurers where reasonably necessary to operate our business and deliver services.
5.2. We may disclose personal information where required or authorised by law, including compliance with legal obligations, court orders, or requests from regulatory or law enforcement authorities.
5.3. Personal information may also be used or disclosed to protect the rights, safety, property, or legal interests of ChemMax Pharmacy, our customers, or third parties.
5.4. Some personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.
5.5. In the event of a business restructure, sale, or transfer of assets, personal information may be transferred as part of that transaction, subject to confidentiality obligations and applicable laws.
5.6. By providing personal information to us, you consent to its use and disclosure as outlined in this Privacy Policy. Where information is shared with third parties, we take reasonable steps to ensure they handle it responsibly.
6. Security of Your Information
6.1. ChemMax Pharmacy implements reasonable physical, electronic, and administrative safeguards to protect personal information from misuse, loss, unauthorised access, or disclosure.
6.2. While we take data protection seriously, no method of transmission over the internet is completely secure. You acknowledge that information shared with us online is provided at your own risk.
7. Access and Correction
7.1. You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, outdated, incomplete, or misleading. Requests can be made by contacting us at info@chemmaxpharmacy.com.au
7.2. We may charge a reasonable administrative fee for providing access and may refuse access in circumstances permitted by the Privacy Act 1988 (Cth).
8. Privacy Complaints
8.1. If you have concerns or complaints about how we handle your personal information, please contact us at info@chemmaxpharmacy.com.au. We take privacy complaints seriously and aim to respond promptly and fairly.
9. Updates to This Policy
9.1. This Privacy Policy may be updated from time to time. Any changes will take effect immediately once published on our website. We encourage you to review this Policy periodically.
10. Website Information
10.1. Website Usage Data: When you visit www.chemmaxpharmacy.com.au, we may collect non-identifying information such as browser type, operating system, and referring pages. This data is analysed in aggregate to help improve website functionality and performance.
10.2. Cookies: Our website may use cookies to enhance user experience, analyse traffic, and assist with marketing activities. Cookies are small files stored on your device and do not harm your system. You can adjust browser settings to disable cookies, though this may limit website functionality. Cookies may also be used by third-party services, such as advertising platforms, to display relevant advertisements.
10.3. Third-Party Websites: Our website may contain links to external websites for convenience. ChemMax Pharmacy is not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing any personal information.